This privacy policy applies to the LuckyCharm app (hereby referred to as "Application") for mobile devices that was created by AMBER OFFICE SUPPORT LTD (hereby referred to as "Service Provider") as an Ad Supported service. This service is intended for use "AS IS".
The Application collects information when you download and use it. This information may include information such as:
Your device's Internet Protocol address (e.g. IP address)
The pages of the Application that you visit, the time and date of your visit, the time spent on those pages
The time spent on the Application
The operating system you use on your mobile device
Device information including device model, manufacturer, Android version, and device identifiers
Network information including WiFi state and network type
Advertising ID for personalized advertisements
Phone state information for device identificationa
The Application does not gather precise information about the location of your mobile device.
The Service Provider may use the information you provided to contact you from time to time to provide you with important information, required notices and marketing promotions.
For a better experience, while using the Application, the Service Provider may require you to provide us with certain personally identifiable information, including but not limited to:
Phone number for account verification and login
User ID for account management
Withdrawal account information for payment processing
Task completion data for reward calculation
Invitation and referral information
The information that the Service Provider request will be retained by them and used as described in this privacy policy.
The information we collect is used for the following purposes:
Account Management: Identity verification, account security, registration, and login handling.
Task and Reward Distribution: Calculating points and issuing rewards based on task completion.
Service Optimization: Analyzing usage data to improve app features and user experience.
Notifications and Communication: Sending users information about events, tasks, and system announcements.
Legal Compliance: Complying with legal requirements and protecting the lawful rights of the App and its users.
Users can earn points by completing in-app tasks, including but not limited to watching ads, trying games, answering surveys, or completing activity tasks.
Points originate from revenue-sharing with partners after settlement. User rewards are profit shares, not direct cash payments.
Point allocation is solely determined by the system. The reward amount may vary by task.
We reserve the right to adjust point rules according to operational needs and partner policies, with notice provided in the App.
If cheating, fraudulent traffic, exploiting bugs, or other violations are detected, the App may:
Freeze or reset the user’s points;
Restrict or ban the account;
Retain the right to pursue legal liability.
Users may redeem points for cash or other virtual rewards, provided they meet in-app rules (e.g., minimum redemption threshold).
Redemption requests must be submitted through designated channels in the App with accurate payment details (bank account, e-wallet, gift card information, etc.).
Redemption processing time is generally 1–7 business days, subject to third-party payment channels.
Redemption limits (daily/monthly limits on amount or frequency) may apply and will be announced in the App.
Redemption requests may undergo manual or system review to prevent fraud. Abnormal activity may lead to rejection.
Users are responsible for ensuring accurate payment details. The App bears no liability for failed or delayed payments caused by incorrect user information.
Users may not engage in illegal or prohibited activities through the App, including but not limited to fraud, money laundering, gambling, or distributing illegal content.
Users may not interfere with or disrupt the normal operation of the App, including but not limited to fraudulent activity, system attacks, or reverse engineering.
The App may display third-party advertisements. Clicking, participating, or downloading is subject to the third party’s terms and conditions.
Any comments, feedback, or ideas submitted by users in the App shall be deemed as granting the App and its partners a permanent, free, and sublicensable license for product improvement, promotion, or other lawful use.
Only aggregated, anonymized data is periodically transmitted to external services to aid the Service Provider in improving the Application and their service. The Service Provider may share your information with third parties in the ways that are described in this privacy statement.
Please note that the Application utilizes third-party services that have their own Privacy Policy about handling data. Below are the links to the Privacy Policy of the third-party service providers used by the Application:
The Service Provider may disclose User Provided and Automatically Collected Information:
as required by law, such as to comply with a subpoena, or similar legal process;
when they believe in good faith that disclosure is necessary to protect their rights, protect your safety or the safety of others, investigate fraud, or respond to a government request;
with their trusted services providers who work on their behalf, do not have an independent use of the information we disclose to them, and have agreed to adhere to the rules set forth in this privacy statement.
You can stop all collection of information by the Application easily by uninstalling it. You may use the standard uninstall processes as may be available as part of your mobile device or via the mobile application marketplace or network.
The Service Provider will retain User Provided data for as long as you use the Application and for a reasonable time thereafter. This includes:
Account information and user profile data
Task completion records and reward history
Withdrawal account information for payment processing
Invitation and referral data
Device and usage analytics data
If you'd like them to delete User Provided Data that you have provided via the Application, please contact them at [email protected] and they will respond in a reasonable time. Please note that some data may be retained for legal compliance or legitimate business purposes.
The Service Provider does not use the Application to knowingly solicit data from or market to children under the age of 18.
The Application does not address anyone under the age of 18. The Service Provider does not knowingly collect personally identifiable information from children under 18 years of age. In the case the Service Provider discover that a child under 18 has provided personal information, the Service Provider will immediately delete this from their servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact the Service Provider ([email protected]) so that they will be able to take the necessary actions.
The Application collects and uses data specifically related to its task-based reward system:
Task Completion Data: We track which tasks you complete, when you complete them, and the rewards earned to ensure proper reward distribution and prevent fraud
Reward History: We maintain records of your earned rewards, withdrawal requests, and account balance for transaction history and customer support
Invitation Data: We track referral links, invitation codes, and successful referrals to calculate commission rewards
Advertisement Interaction: We monitor ad views and clicks to ensure proper reward attribution and prevent fraudulent activity
Device Analytics: We collect device information to optimize app performance and ensure compatibility across different devices
The Service Provider is concerned about safeguarding the confidentiality of your information. The Service Provider provides physical, electronic, and procedural safeguards to protect information the Service Provider processes and maintains. This includes:
Encryption of sensitive data in transit and at rest
Secure authentication and authorization systems
Regular security audits and updates
Access controls and monitoring systems
Secure payment processing for withdrawal requests
This Privacy Policy may be updated from time to time for any reason. The Service Provider will notify you of any changes to the Privacy Policy by updating this page with the new Privacy Policy. You are advised to consult this Privacy Policy regularly for any changes, as continued use is deemed approval of all changes.
This privacy policy is effective as of 2025-09-20
By using the Application, you are consenting to the processing of your information as set forth in this Privacy Policy now and as amended by us.
If you have any questions regarding privacy while using the Application, or have questions about the practices, please contact the Service Provider via email at [email protected].